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Monday, January 21, 2019

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With eighty years of expertise CESA is the Catering Equipment industry's largest trade organisation offering privileged access to a wide business network. Our members benefit from Information, Involvement and Influence at the very highest level.

Welcome to the Catering Equipment Suppliers' Association: Our Members Benefit from Information, Involvement and Influence.

For Manufacturers, Distributors & Service Companies


Information & Influence

  • CESA provides the Information, Involvement and Influence that companies and their management teams value and rely on in the catering equipment sector.
  • As part of BEAMA, CESA enjoys contact and representation at the highest level with Government, the BSI and many other influential bodies.
  • Liaison with FCSI, CEDA , the BHA and other leading associations. CESA's membership of EFCEM – The European Federation of Catering Equipment Manufacturers ensures strong, Europe-wide intelligence and links. CESA is the chair of the EFCEM Technical Committee.
  • Through the work of its Technical Committee, CESA is at the heart of the European equipment standards drafting process and members have FREE access to ALL the relevant technical material through the CESA Secretariat.

Business Benefits & Training

  • Members have the opportunity to participate in CESABIM & CESACAD, the industry's standard package for commercial kitchen design.
  • The Accredited Service Provider scheme for manufacturers, authorised agents and independent providers.
  • The Certified Food Service Professional, CFSP – training programme for the industry – recognising experience, knowledge and professionalism.

Networking

CESA helps unite the UK commercial kitchen equipment industry and delivers a range tangible benefits to its members  

  • The 170 strong list of CESA members, across the gamut of catering equipment supply companies, ensures maximum networking potential with industry leaders and peers.
  • Access to Technical Committee meetings, Export Committee meetings, Light Equipment Group, & Service Providers Group to give every member the opportunity to gain maximum benefit from their CESA Membership.
  • Forums and events that deliver value, support and commercial benefits for members

News, Information & Business Intelligence

  • The CESA Web Site, with its dedicated entry for each Association member, featuring an invaluable Product Trade Names section and Password-protected Members Only section.
  • The CESASTATS Statistics Committee provides members with access to invaluable statistical data on an expanding range of product sectors; also European Statistics from the Secretariat.
  • Monthly operator Business Bulletins
  • Professional Media Relations to ensure maximum press coverage for CESA initiatives
  • Online Buyers Guides in association with Foodservice Kitchen.com
  • Equipment guides with Dewberry Redpoint and Caterer and Hotelkeeper magazines
  • We represent the industry on topical issues and developments to keep members fully informed and involved in developments.

Conferences & Exhibitions

  • CESA Annual Conference
  • CESA is principal sponsor of Hotelympia and the Professional Kitchen Show, the UK's premier catering equipment trade shows, allowing CESA members to enjoy the significant financial benefits of its Exhibitions Rebate Scheme, negotiated and managed by the CESA Exhibitions Committee.
  • The CESA Export Committee, host activity at international exhibitions. CESA is a DIT Challenge Partner and administers the TAP funding programme. We provide open meetings for all members involved or interested in exporting.

Groups Discounts

  • Enhanced entry and credits to spend in Foodservicekitchen.com
  • Reduced rate subscription to Caterer & Hotelkeeper
  • Reduced rate advertising in Caterer & Hotelkeeper around major exhibitions

For Equipment Buyers


Equipment Buying Advice

    CESA provides guidance to support you when buying catering equipment; Making purchases of high value equipment can represent significant investment for businesses and buying different types of equipment requires an entirely different decision making process. Our Buyer’s Guides are here to provide you with the information you need.

Waste & Energy Saving Advice

Reducing energy use makes sense; it saves money, enhances the reputation of your business and helps fight against climate change.

  • The energy used in catering facilities typically accounts for 4-6% of operating cost
  • Around 30% of energy used in the kitchen is wasted

Watch our energy saving podcasts and train your teams now to save energy and increase revenue & profitability

CESA Knowledge Base

Access our Knowledge Base to access operational insights, advice and tips on maintenance and equipment procedure.

 VIEW NOW

Events & Exhibitions

Events 
We organise and participate in a wide variety of industry events, from seminars and industry days out to events like the CESA Light Equipment & Tableware Forum. Discover more about our upcoming events via our calendar of events which you can find within the Involvement area of our website. Exhibitions
Whether you’re on a stand showcasing your products or services, an attendee walking the floor actively seeking the right product for your business, or simply there to experience the show, these events are designed to provide you with the perfect platform to network and present your business at its best.

Where to Buy

Search our members’ directory by
- Company Name
- Product or Service
- Product Type
- Brand
Or navigate through to our members map to find an equipment supplier local to you.

Training

Keep updated on the latest issues and join our diverse programme of conferences, seminars and workshops. Delivered by high profile business and industry speakers, our seminars are relevant and informative, providing an excellent opportunity for learning and development.

CESA News

Company Ambassador Workshop for Service Teams
CESA
/ Categories: Events Diary

Company Ambassador Workshop for Service Teams

This one day workshop is designed to inspire those in Service Teams- both Service Engineers and those who provide team support - to realise the importance of their contribution to the business of their Company.  It will develop their sense of purpose and encourage them to see themselves, directly or indirectly, as a key player in their Company’s business success

 

The day will build on their experience of customer service and their ability to handle a wide range of client situations with confidence. It will help develop further their organisations’ reputation for excellent service.

 

What Will Delegates Learn?

 

v  Their vital role as service engineers and service team members in the business growth  of their company

v  How to contribute to their special role in providing their organisations with a ‘competitive edge’

v  How to listen and understand client needs more effectively and  to respond to these successfully

v  How a little extra effort during a service call can develop opportunities that contribute to ongoing sales

v  How to develop stronger and more positive client relationships

v  Techniques for handling difficult situations

v  That they are valued professionals with a key role in their organisations’ ongoing success

Training Methods

 

The day will build on and share experience of those attending.  It will focus on developing an Action Plan to deliver excellent client service in everyday business.

 

Practical exercises, discussions and group work form a key part of the workshop – which will be practical, relevant and fun.

 

v   Introduction & Workshop Objectives

 

v   The Developing Role of the Modern Service Team

¨    The Changing World of Customer Service

¨    Becoming an Ambassador for the company you work for

 

v   Contributing to Business Success

¨    Forming and developing positive business relationships

¨    Becoming aware of new opportunities

¨    Picking up ‘free’ information

 

v   Personal Communication Skills

¨    Best Practice listening and questioning techniques

¨    Practical exercises

¨    Reading Customer needs

 

v   People Types & Personalities

¨    Understanding more about ourselves and others

¨    Recognising and responding to different behavioural styles

 

v   Dealing with Difficult Situations

¨    Reviewing difficult situations experienced with customers

¨    Recovering from problem or challenging situations with confidence

¨    Ensuring customer satisfaction and following up

¨    Practical Exercises

 

v   Teamwork & Quality Service

¨    Working together skills

¨    How to become more effective in teamwork and support

¨    Briefing and team discussions

¨    What service team members might do differently or better to build further on quality service

 

v   Developing a Personal Action Plan

¨    A checklist of personal actions to apply in everyday Customer Service situations

 

When: Tuesday, 21 May 2019

Where:  Manchester venue TBC.

Who should attend: Customer facing personnel of service providers. 

Cost: £350 plus VAT for CESA members, £450 plus VAT for non-members.

Booking Form

 

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Meet our Members

  • CRYSTALTECH SERVICES (UK) LTD

    ILFORD- IG1 1TY



  • REGALE MICROWAVE OVENS LTD

    GOSPORT- PO13 0FG



  • NOVAMETA UK

    READING- RG7 4TY



  • AGGORA GROUP (BUNZL)

    REDDITCH- B98 9NR



  • MITCHELL & COOPER INTERNATIONAL

    UCKFIELD- TN22 5AU



  • CATERQUOTES LTD

    HOLLYWOOD- B47 5PD



  • MALIBU CORPORATION LTD

    MANCHESTER- M17 1SR



  • ANGEL COMMERCIAL

    TOWCESTER- NN12 6LH



  • BUNZL LOCKHART CATERING

    READING- RG7 4XE



  • CHEF SET HOUSEWARES PLC

    BIRMINGHAM- B6 7AR



  • HOBART UK

    PETERBOROUGH- PE2 6GN



  • DUALIT LTD

    CRAWLEY- RH11 7ST



  • CLIFTON FOOD RANGE

    WESTON-SUPER-MARE- BS24 9BL



  • VICTOR MANUFACTURING LTD

    BRADFORD- BD3 9TF



  • RATIONAL UK LTD

    LUTON- LU4 8EF



  • KITCHEN BRAINS

    BASILDON- SS15 6SS



  • T & G WOODWARE LTD

    BRISTOL- BS20 7BX



  • CCE GROUP LTD

    BASILDON- SS16 6HZ



  • NISBETS

    BRISTOL- BS11 8TB



  • SOCAMEL UK LTD

    CALNE- SN11 9PT



  • H & K EQUIPMENT LTD

    RUGBY- CV21 1QN



  • THUNDER GROUP UK LIMITED

    SHEFFIELD- S6 1LZ



  • JESTIC LIMITED

    PADDOCK WOOD- TN12 6UU



  • ELIA INTERNATIONAL LTD

    GREENFORD- UB6 7LA



  • CESA

    LONDON- E1W 1YZ



  • View Full Member List

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